Call centers abroad
Creating call centers abroad is certainly nothing new. They are created for customer care activities or to support sales such as inbound and outbound. The doubt at this point could rather be another: where to open it? For a long time the two solutions mainly used were those of Tunisia and Albania. Two states, each with different peculiarities, where it is not difficult to find cheap staff capable of speaking decent Italian.
However, over time, these two solutions have revealed their intrinsic limitations: neither of them is within the EU area and this leads to a whole series of problems to consider regarding the management of user data and privacy. In the end, and many of you will have experienced this first hand, what happens is that many companies need to rely on two structures for call center services, both abroad, one for example in the aforementioned Tunisia and Albania, and one within the EU area, all to allow callers to choose which area to be served from.
This fragmentation increases the technical complexity of the IT solutions necessary for the operation of these call centers (duplicated databases, redundancies of VoIP services, etc.), and therefore also increases costs. In this sense, the idea of opening a call center in Bulgaria would be able to solve both problems (low cost and presence in the EU) at once.
How to open a call center in Bulgaria
There are few companies that have chosen to rely on Bulgarian call centers and, on the other hand, this means that the opportunities for those Italian entrepreneurs who want to create businesses of this type are significantly growing. As? We at VR and Partners can support you in every single step of this project. Our business consultants can in fact help you initially evaluate the business plan. Having done this, through our legal advice you will be able to request the Bulgarian citizenship necessary to access the incredible tax advantages of this country: that of having a tax rate on natural persons at 10% and being able to establish companies under Bulgarian law which also benefit from 10% taxation. With our experts you can complete these steps with minimal effort on your part.
E una volta costituita la vostra nuova società in Bulgaria? Una volta arrivati sin qui non vi abbandoniamo a voi stessi. Attraverso i nostri esperti di real estate in zona vi aiuteremo a trovare i locali giusti alle condizioni migliori in cui aprire il vostro call center, ed i nostri esperti di IT vi potranno supportare anche nella implementazione di tutte le soluzioni tecniche necessarie (setup dei server, connessioni voip per le chiamate gratuite verso l’Italia, etc).
There is therefore one last step left: the selection of personnel. Here too, our consultants can help you with the selection, according to the target audience of your call center. That is, we can help you find Bulgarians capable of speaking Italian or Italians living in Bulgaria with a medium-high level of preparation if you want to be a customer care professional; or vice versa of online sellers for inbound and outbound services.
Is it worth opening an Italian-speaking call center in Bulgaria?
The answer to this question is definitely yes. For two reasons. The first: the cost of labor. According to data from Eurostats The cost of labor in Bulgaria is almost a fifth of that in Italy. The second concerns "human capital": the average school and post-school preparation in Bulgaria is decidedly higher than that of other countries such as the aforementioned Albania and Tunisia. This means that it is possible to offer a more professional and therefore more profitable call center service. In short, a complete service from A to Z created for entrepreneurs of whom we understand the difficulties in imagining moving their center of action from Italy to Bulgaria.
